Thank you for shopping with us. suppliers of the Mini-Mate Air Purifier & Viramask. We value each and every one of our customers and appreciate your business. We strive to make your shopping experience an enjoyable one and hope that you will recommend us to your friends and family.
Every Air Purifier we sell comes with a 3 month warranty effective from the date of purchase which covers any defect in materials or workmanship.
This warranty does not cover damage caused by misuse or use other than is intended and described in the product instruction sheet. If you have a product that is defective and the problem is covered under the manufacturer’s warranty within the warranty period we will gladly replace it at no charge. Simply return your product to the address listed below complete with all packaging undamaged along with a copy of your original invoice and an explanation of the problem and we will send you a replacement product at no charge.
Please allow two weeks to receive and process your return.
We call this our Hassle-Free Replacement Policy because we know that dealing with manufacturers regarding warranty issues can be frustrating and time-consuming, especially when you have to send your purchase to another country for repair.
Our mailing address is:
Generation E Ltd
21 Links Rd, Worthing, BN14 9QY.
We are constantly in close contact with the manufacturer. Therefore, if we can assist you wherever possible with repairs to out-of-warranty products or to answer questions you may have regarding product usage, please contact us directly and we will do our best to help.